Delivery and Return Terms
Delivery method and time.
In Vaella's store you are able to choose which delivery method is best for you. We offer free worldwide shipping for all orders over 100,00€. Delivery time is 3-14 working days since you have placed an order. The delivery time depends on your country.
- Posti (pick-up your order from Posti or your nearest Posti-service point).
- PostNord (pick-up your order from your nearest Mypack-service point.
- DHL (international shipping)
When the order is ready to pick it up, we will send you a notification. Logistics companies retain your order 14-days from the date when the package has arrived. If you have not picked up your order by then they will send it back to us.
Return Terms and instructions.
Our policy lasts 30 days and all the returns are free for customer. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
In Vaella's store you are able to choose which logistics company is best for you.
1. Please send an email: firstname.lastname@example.org.
- Enter to title " customer return"
- Type in your message your: Name, Address, Order number and the name of the logistics company that you would like to us (Posti or Postnord).
2. Please pack your order back to packaging in original condition.
3. After we have received your message we will send you a return card, which you can print and insert on your package.
4. Please take your package to your nearest Post office or Mypack-service point (the logistics company that you have chosen to use).
T-shirts / Sweatshirts
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